If your printer has a light next to a Wireless icon or button, make sure the light is on. Sometimes the printer status might display Offline when it is actuallyĬheck the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same networkĪs your computer or mobile device. Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord. Try opening a website to see if the internet connection is working properly. Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the Select Standard TCP/IP Port, and then click New Port. In Windows, search for and open Printers & scanners.Ĭlick the name of your printer, and then select Manage. On the Network Configuration Page, find the printer's IP address. Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.ĭeskJet 60, ENVY 60, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time. LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test. Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time. Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports. Print a Wireless Network Test Results or Network Configuration report. Add a printer port to Windows that matches your printer's IP address.
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